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| | | | | | The Complaints Procedure Stage 1
Local resolution -
Make your complaint to the organisation or practitioner providing the service. -
If this is an NHS Trust then you can find their address by going to our links page. -
Either write or talk to them - if you speak to them, remember to keep a note of what was said. -
Be very precise with your complaint, giving names, places, times and what happened. -
Unhappy with the response? Go to stage 2.
Stage 2
Independent review by the Healthcare Commission - Request a Healthcare Commission leaflet and application form to make a written complaint.
- The Commission can then try to resolve your complaint.
- Telephone, write or email them to discuss your complaint.
- Then fill in the complaint form or write to us to make your complaint.
- Unhappy with the response? Go to stage 3.
Stage 3
Health Service Ombudsman -
Telephone, write or email them to discuss your complaint. -
Then fill in the complaint form in their leaflet or simply write to them with you complaint.
If you need help we will be more than happy to assist you with your complaint. Just fill in your contact details here and we will send you a complaint form. If you do not reside in the London area then you will find the nearest CCHR Chapter in your area at: http://www.cchr.org. 
Contact:
CCHR London
PO BOX 53369
London NW10 5RY
Email: london@cchr.org.uk
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