| Topic | Symptom | Did you try? |
| Chat | Can't get in
(as guest) | Only enter a nicname and leave the password Blank |
Can't get in
(as user) | You must use your username and not your nicname to log on. They may not be the same if you changed your nickname. Your username is the name you initially registered with. |
| Whispers or menu items don't work. | Disable your Pop up blocker. Sometimes holding down CNTRL as you click the menu items will overide it. You can also select to have your whispers appear in the room on your screen only. |
| Any or all of above | Coming in from the wrong link either on a page or saved to favorites. You can not save the log on page or the chat itself to favorites or pass that link. Only save this link to favorites or enter by clicking a ticker. |
| Pages & Posts | Garbage in | Characters such as O;P are caused by copy pasting from word or wordpad. Get rid of them by pasting your text into notepad first, then recopying to you post or page. Format the text within the page or post. |
| Stray HTML code ussually appears on a page that you have deleted stuff from. Simple fix is to go into the HTML editor and delete the contents of the page and start over. If you have a lot into the page and this is not practical, use Code Buddy |
| Page too long error | Obvious, but sometimes you can get 12 pounds of it in a 10 pound bag. Go through the HTML, clean up leftovers from deleted items and replace all the STRONG and /STRONG with b and /b You can also go thru if that fails and get rid of face="my font" in all of the font tags. Many browsers will see only the default font anyways. If all of above fails, use Code Buddy |
| Cannot be found | Checking your page manager. Sometimes if they are indented, hidden or contain unusual characters you will have this problem; otherwise, it is ussually a MSN glitch and will rectify itself. |
| Red X's | checking to make sure the copied graphic is still in photos or wherever you copied it from. If it is in documents, only signed in members can see it. You can easily check where it is at by right clicking the spot where the graphic was and hitting properties. Copy paste the URL in a new browser. |
| Polls | Cheaters | Going into edit poll and selecting anti-cheat |
| quit working | Going into edit poll and check expiration |
| internal server error on creation | Checking syntax of question and answer block. Did you use the pipe ( | ) and Percent ( %% ) as instructed? If you see no apparrent error in your submission, please E-mail manager copy of your attempted submission. |
| Other | suspected virus infections | reading Safe Surfing? Did you run a remote scan as it suggested. Is it crudware? See below |
| Homepage keeps changing to poop site, pop-up hell and/or inability to view some sites | reading Safe Surfing? These are classic crudware symptoms. Ussually you get these from downloading free games and accessories. They can be a royal pain to remove. Sometimes running your ant-virus while in safe mode does the trick. If all of above fail, go to: Community Feedback for prompt and knowledgeable help |
