Need to contact MSN directly? Have a problem you cannot solve and you've tried getting help on the Boards?

 

Here are some ways to contact MSN if you need to report something to them such as porn spammers, abuse, slander, illegal activity, violations of MSN's TOU, CoC etc.

To get to the Help and Contact page, click the link below. Be sure to fill in all parts and choose the topic that fits your situation. They can't contact you if they need more information if you don't include your email address, so be sure to include it. Be specific in your complaints! Copy exact URL's of groups, message boards, photos, etc to report to them. The more information you are able to give them, the faster they will be able to help. They will send you an email once they have completed their investigation. If you need further help, just reply to that email and tell them what you need.  Good Luck!

 

Send MSN comments, questions and complaints here:

http://groups.msn.com/contact  

Remember, Managers Helping Managers is not staffed by MSN. We are fellow MSN Group Managers helping eachother.  MSN staff does occassionally visit and view Manager's groups to get a feel of things, read what we are enjoying and not enjoying, get ideas for future upgrades (see wish list) and more. Do not expect answers here from MSN staff.

MSN's customer service # is (800) 386-5550

Deaf or hard of hearing using a TDD device
Customer service/billing: (866) 271-7577
Technical Support: (800) 877-9580

 

Make sure that you are at the computer on which you use MSN, and that you have the following information ready:

Your Member ID
Your name and mailing address
The last four digits of the credit card that is associated with your account, or your Billing Telephone Number (BTN), for verification purposes.
Any error codes that you have received from MSN

WHEN IS THE LAST TIME YOU CHANGED YOUR PASSWORD???  (also how to create a SAFE and STRONG password)

To change your Password and your Secret Question and Answer go to  http://support.msn.com/default.aspx?ru=changepassword

© Managers Helping Managers 2005-07, do not copy

Main page is http://support.msn.com  you'll be prompted to sign into your passport first.

 

NOTE: I recommend using Numbers, Letters AND special characters (like ¢, * etc) in your password. MSN does allow you to use those. Some sites don't. Pick a word or words to use as your password. Let's say you want to use "Roses are red" because you love red roses... OK, let's turn that easy to remember phrase into an impossible to guess password.  R0$e$@reReD  Now that's a great password.  Never use "password" as your password! LOL© Managers Helping Managers 2005-07, do not copy

 

It is smart to change your password and secret question as often as you possibly can.  Do not store it on your computer, or write it on your mousepad lol.. keep a notebook somewhere else in your home for sensitive info / passwords, and every time you update a password or entry,  put the date and X out previous entries/passwords.  This is how I've done it for years now.   My list looks kinda like this (no these passwords aren't what Ive used lol)

© Managers Helping Managers 2005-07, do not copy

 

Diddly000 may 05

h2ope7be may 05

four$SQR june 05

noe6tmeee3333 june 05

testpassword91 july 05

markeee1212 - july 05

0022marbleyGLASS   -updated aug 26th 2005

 

 

By looking I can see what passwords I've used and what the current one is. 

© Managers Helping Managers 2005-07, do not copy

Also,  when doing your Secret Question and Answer.. NEVER EVER answer the question, but put something unrelated to the Question.  Such as if the question was "First Car or Truck?"  put "Belly Button Lint" or something else unrelated to cars.. lol

 

PS Quick Tip: When signing up for a Passport, joining a site, filling out a form, etc..  BEFORE you click on Submit/Join/Send button,  PRINT the page first, write your password on that page and file it away.  These can be invaluable later.

© Managers Helping Managers 2005-07, do not copy

Stay safe!!  :-) 

 

Here are some other helpful links for you:

Check MSN Group Network Status
Change your MSN Password
Forgot your Password?
Change your .NET Passport Profile
Order MSN Broadband
Your MSN Billing Account

 

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