Cyberrebate Rebate Recovery Alliance

As previously reported, I also signed a release so I can't disclose the details. Suffice it to say that even after waiting over 2 years to file in small claims court, I am VERYpleased. Please, just file. It was MUCH easier than I ever thought it would be. (FYI, I have kept my account in good standing all this time by paying a substantial minimum monthly payment to Amex...like having a second car)

(BTW, the amount listed is the total of a few transactions, so I just filed for the most expensive one that was under my state's limit.) Very basic, like 2 sentences. What the form says does not appear to have any effect on the outcome. Just make sure to include enough information for Amex to identify you/your account. I made sure to not even mention any dates in my filing since it was so late and I had no problems. Good luck to all and this is proof that it is NOT too late.

I disputed the cyberrebate charge as soon as my statement came end of may last year. AE denied me 7 times!!! Finally filed in small claim court and settled with them. Got the check today, exacty 1 year and 1 week to get this whole thing settled. Didn't ask for interest on the credit card, only $3, but asked for $10 small claim filing fee. Very happy that it is finally over, even though this is small amount compared with some other people.

AE failed to charge back merchant for not honoring no quibble return policy and failure to provide goods and services as agreed in contract

Filed small claims suit against Amex in GA and they called to settle 2 weeks after we filed the suit. Court date was not for another3 weeks. They were very cooperative.

So glad this is over! Thanks for all the good info I received on this site!

Never received rebates (and thus, inferior quality of merchandise for purchase price without a rebate)

Toys-R-Us (Chase) Visa

Never received rebates (and thus, inferior quality of merchandise for purchase price without a rebate)

All transactions totalling $3,590.58 were from Dec-Jan, definitely outside the 60 and 120 day windows. Sent original dispute letter 5/24, claiming:

2) "Quality of Goods not commensurate w/ price charged"

3) ""Claims and Defenses"

Ultimately, however, I was notified of the specific wording and items required to suplement my original dispute package. After sending suplemental letter containing their requirements, I received credits for all disputed charges. In addition, they credited me (without my request) approx. $250 in finance charges related to the dispute. Currently waiting for the 45 day 'rebuttal' period other people have written about. Have been extremetly pleased with all CSR's I've had contact with at MBNA, and if credits stick, will only use Mastercard and especially MBNA in the future.

Fought for a year with telephone calls and letters doing it their way. Found the Alliance, Filed small claims case, got my check IN FULL one week after I filed doing it my way! THANK YOU THANK YOU THANK YOU ALL!!!

$12824.03, I guess everything is final, as I was going to be rebilled for $8700.00. I had lots and lots of phone calls with all perm. credits, then not perm. credits, etc, then going to be rebilled. Wrote mega letters stating "I do not accept the stale charges of over 8 months ago, and the charges will be unauthorized by me" (from Howard Strongs book).

Also I thank Reagan Lynch for his help with this.

He is the one who helped me contact the OCC to investigate Citibank. Sent my info to them and they forwarded to Citi. Just received a letter from OCC stating Citi gave me a "Goodwill Gesture" and the disputes are closed. Merchants bank never picked up their money within 45 days.

I claimed inferior products

Filed standard billing inquiry investigation form from back of statement claiming I did not receive merchandise (not the merchandise I was expecting anyway i.e., the rebate) around May 2001. Purchases were from Jan, Feb, and March 2001. Received inquiry form from them indicating they were investigating entire Cyberrebate issue around July 2001. I sent a certified mail request to Cyberrebate (after Chp 11) requesting return authorization. Letter came back. Indicated on cc investigation form what I had done to attempt return, that I had not received merchandise, and that I had called the company within 30 days of receiving order to inquire about return if I did not receive rebate. Received full refund (> $3000) in August 2001. Has not been recharged or anything like that.

Did not receive merchandise and attempted return of what I did receive

filed in district court with u.a.w. lawyer.we didnt make it to court.

Its over thank god.signed today,but you know the rule.we cant tell. file file fileand good luck to all.

capital one won my case in arbitration for full amount plus I get to keep products bought.Im sticking with them as a good card

Sent in dispute last May, charges were reversed.....still haven't reappeared. Have not (yet) needed to file on these.

The kitchen sink, plus, I had bounced checks from cyber on much of the items from this order. Rebate integral part of transaction etc. etc. Purchases were from January.

I filed accidentally against Visa USA, Inc. for $4,000 and before I had a chance to correct the filing.....guess who came a calling!!! Can't say the outcome

but I was asking for interest, mailing fees, court costs on top of the charges. NOTE: Some of the charges were "still in dispute" but I was just tired of it all and added them to get closure. The lawyer said "you can't file against charges we haven't made to you, they aren't ripe for adjudication".....but guess what!!!!!

. Again, can't say.....just file, file, file and it will be your happy day....

The kitchen sink. Orders were from Feb and March. Rebate inherent in transaction etc. etc and I had been disputing already with Cyber on them (I had emails and letters re complaining). Lot's more....I used the whole list.

2 charges during Jan Feb 2000. Took to small claims. I was asking for shipping, court costs, interest.....arount $6,000......can't say due to confidentiality the results....never made it to court.

Everything but the kitchen sink. Rebates were integral part of transaction, I had been disputing previously with Cyber since March 2000 sodispute began THEN not when I wrote AMEX, etc. etc.

I disputed $5,952.86 in charges that I had not recieved my rebate for. My credit card company was great! After submitting copies of my rebate forms and itemizing individual charges they credited all my purchases except $594 that went back to December of 2000. Would recomend Fleet to anyone!

Had not recieved my guarenteed rebate

I disputed my amount ($2000) in June, and received a credit on 8/8. I have not received any letters since then and still have my credit.

Not receiving my merchandise rebate as promised. I also used the Nextcard motto of 100% safe shopping pledge.

Bought 4/18, filed rebates on 4/29, paid credit card bill, disputed on 6/20 and resolved on 11/08. CC company did not mind helping me since it was a fairly small amount. I was allowed to keep items.

Poor quality and I wanted to return it since it was not what was described. Seller would not accept return within 30 days

CR charges were from 12/30/00 thur 3/22/01

see details under "chase" on message board

Chase/Visa LIED tome. They said credits were perm. Rec'd check 10/4/01.

They rebilled 12/01, because I did not return merchandise to CR within the 30 day return policy.

Services /merchandise never received and/or fraudulent practices

4 charges totalling over $26k

2 charges within 30 day window

2 charges outside 30 day window

Sent limited release obtained from this website

Sending back whatever merchandise I have left plus shipping charges

Settled all calims all at once

1st 2 charges: violation of 30 day return policy

2nd 2 charges: "failed to fulfill purchase agreement"

I had two purchases within 30 days of bankruptcy. I contacted Mark Vives in November. He created a dispute for me and on 29 Jan I got an e-mail saying I had a credit balance on my account. I called and requested a balance refund check.

Within 30 days return policy (so Discover is honoring PART of Cyberrebates' "guarantees.")

AFTER 3 DENIAL LETTERS , ON 7/31/01, DISCOVER ISSUED ME TEMPORARY CREDITS OF $5,095.81 FOR ORDERS PLACED ON 4/5/01 AND 4/16/01 .

I RECIEVED MY CHECK FROM Discover ON 1/18/02.

This means I'm ONLY out $22.187.29 of the $36.628.85 I spent.

Next small claims court for me, but I'm waiting for more info from this site

Damaged items, missing items, descrepancy of products and services being sold

I had five charges -- ranging from $150 to $2500 -- on my Citibank Platinum Aadvantage card. I disputed all five, and CyberRebate's bank only challenged one (the $2500 one of course). Evenutally that one was resolved in my favor, as the other four had been.

The rebates, which I did not receive, were part of the advertised service, so the merchant failed to fulfill the purchase agreement.

two different disputes

1. $675 - permanent credit

2. $2700 - permanent credit

Citi MasterCard is the best...

however, with my discovercard & amex for over $3000 worth of stuff - unresolved.

within 30 days...technically not even a rebate sales, never sent in rebates and broken products.

Discover credited me for all 11 of my purchases July 2, then reversed the credits July 18th. Then in August, I contacted Mark Vives who credited all the charges from April 1st and newer (4 of them). I waited about a month, then had them send a check for the balance (I had not used my card since June).

For the remaining 7 charges - I took Discover to small claims court, and WON! See Small Claims Court Case WON against Discover!!! for full info. Discover did claim in court that those 4 credits given to me in August would have been reversed, but they never had the chance before I asked for a check (that makes me feel bad - NOT!)

Disputed charges in May. Merchant responded that charges were valid and then amounts were resubmitted by Capital One. No response from the merchant bank for over 60 days. I received a letter stating that my temporary credits are now permanent! Capital One has been very nice and extremely helpful.

Service not provided. I did not return the merchandise.

I got a letter from Capital One on November 15 stated that all my dispute with CyberRebate.com was settled at my favor (over $10200) and all thefinance charge was credited back to my account. I got a check for the balance credit yesterday. Also some of my dispute orders were over 60 day limit. I will scan my settlement letter later.

On May, I followed the instructions from Capital One and returned all the dispute merchandise to CyberRebate.com's warehouse in Ohio. On about May 22, I contacted CyberRebate.com by email to initiate the dispute based on the defect of all the merchandise in all orders (about 14). Along the process I always kept records of correspondence with Capital One (when, where, who, employee ID I talked to over the phone or mails). I just paid the minimum balance and left the finance charge to build up (about $300 thanks for 9.9% finance charge rate from Capital One).

I contacted them in late May and said that I had been defrauded in terms of the rebate (I wasn't particularly aware of the argument againstthe rebate per se) and Chase credited me within about two months.) Chase made me a life-long member with that.

I disputed based on the rebates, besides the products being exhorbitantly priced if not considering the rebates.

After about 6 month of dispute with about 50 pages ofdocumentation, I finally received a check from them for the full disputed amount of over $5,000!! It's like a dream come true! SHELL MASTERCARD IS GREAT!!!! If you don't already have it, get it! You get 1% back on all purchases to use towards Shell gasoline. Better deal than most rebate and airline miles cards. GET YOUR SHELL MASTERCARD TODAY!!!!

Made one purchase in December 2000 of about $4,000. Received rebate checks just before CR filed for bankruptcy, and of course all the checks bounced. I disputed the purchase with Citibank in writing immediately thereafter. Citibank asked me to fill out one additional form stating that I couldn't return the items because the merchant was not accepting returns, and then soon after that gave me conditional credit for the purchase. My dispute went to VISA arbitration, and the conditional credit became permanent in early December when I received a letter stating that VISA ruled in my favor.

Rebates were an integral part of the purchase agreement and were not delivered as agreed (billing error).

Received $4100 credit for 6 transactions dating back to Jan 2001. It says "these transactions are now considered resolved".

Inferior quality merchandise, tried to return them through certified mail asking for RMA #. No response from merchant, certified mail returned as refused. sent copies of all to citibank along with a copy of the advertisement on their website promoting CR. never mentioned anything about the rebates. Great service by Citibank. I owe a lot to them for my stupidity. Lesson well learnt. Thank god it had a nice ending.

Also received a statement a week ago saying that my $1199.99 "dispute is now considered resolved". I guess that's permanent, too? I guess canceling the card to prevent possible later charges is no use since they will automatically open the account anyway if that happens? but I don't wanna think about it now. Thankyou so much everyone! and thanks citibank/mastercard.

Goods/service not received. I said I tried to return the item but couldn't because CR told us not to return (on their website), and sent the copy of it.

Received a notation on my credit card statement today that my $899.99 "dispute is now considered resolved". Sound like the conditional credit was made permanent.

Failure to provide service.

2800+ dollars of merchandise.

Sent dispute letter to Mark Vives and he gave me credits back.

Discover Financial Services

Wilmington, DE 19850-7019

Mark Vives Executive Inquiry Specialist, Cardmember Services Phone: 302-328-3300 ext 2844

Hours: Monday-Thursday 12:30 pm - 9 pm EST Friday 9am- 6pm EST

If your purchases are within 30 days of Cyberrebate filings, please try one more time with him. If it is beyond 30 days, file for a lawsuit.

Cyberrebate return policy - 30 days

Received perm credits of $221.08, $329.94, and $221.94. Waiting on $11,000+ to be perm. credits yet. Filed inferior products.

The perm. credits I have are for rebates not received and bounced checks.