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amex
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4500 ish
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6/1/2001
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rebate was integral part of the transaction
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they have since put it back on as of 7/17 and said that since i got the merchandise there is nothing they cand o.
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amex
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375.00
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5/18/2001
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No rebate, not worth price, broken items promised credits,30 day return policy,wrong items etc.
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Got letter 8/6, cyber has not yet responded. If do not respond by 8/14 my credits will be permanent. Also used return protection. Sent stuff today. Told if I win dispute, to call them and they will cancel my claim.
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amex platinum
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4500
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7/17/2001
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CR provides a service and they did not perform that service
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I argued with AMEX four different times and they put temporary credits on my account and then took them back off. They are now saying that CR only provides merchandise and not services and that is why they will no longer allow me to submit disputes. I just fired a letter off to the Sr VP of customer relations Barry Arnold, 777 American Express Way, Ft. Lauderdale, FL,33337(all you other AMEXers please write to him). If I don't get a response, I guess my only other alternative is a class action law suit. Amex is using the whole grey area of service vs merchandise as their point of arguement. What about all of the finance charges that I am paying them to protect me from these types of things???
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Bank of America
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$16,000 ish
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7/26/2001
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Didn't get promised rebates
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Very thankful for this one! Charges dated from mid January to mid May. They have promised to send me a check, as I had a credit balance after the chargebacks.
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Bank of America Visa
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$915
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8/1/2001
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Bank of America VISA
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>$5,000 total
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9/7/2001
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price discrepancy of products/service and failure of merchant to fulfill purchase agreement
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I finally discovered this web site in August and decided to try writing a letter to my VISA company despite the time that's passed. (My purchases were from Jan. thru April.) My letter was similar to two lengthy ones posted on this site, and I included a ton of documentation. I was surprised and very happy to have gotten a positive response from Bank of America. They will research the dispute and my accnt. may be recharged, but for now they have kindly credited my account. I'm keeping my fingers crossed...
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Bank of America Visa
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$30,000ish
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6/20/2001
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non receipt of rebate
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Received 10Kish in temp credits on 6/20. Received 3K on 7/25. They sent letters on 8/1 requesting that I return merchandise. Idid this the day I received the letters...
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Chase Bell Atlantic VISA
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2400
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7/11/2001
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Merchant did not provide services as agreed
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Chase Gold Visa
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about 8,000
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7/11/2001
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did not receive promised rebates (services)
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Chase MC
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6500
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7/15/2001
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Rebate is part of purchase agreement. Services not received as agreed upon at time of transaction
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Chase visa
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2000.00
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5/25/2001
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no rebate, not worth price, 30 day return policy, credits for broken items not issued, broken missing items etc. customer since 1985.
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Adj to acct 5/25. Changed to temp credit 6/5. 7/27 dispute specialist called for more info. Put adj to acct back and told me to wait for 60 days.
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Chase VISA
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$2435.40
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1/31/2001
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goods/services not delivered (US Code: Title 15, Section 1666); didn't receive promised rebate checks
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full temporary credit issued
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Citibank Aadvantage Visa
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$900
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7/18/2001
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rebate was integral part of the transaction
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Submitted via certified mail on 7/12. Received cond credit on 7/18. Waiting to see what will happen next!!!
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Citibank Driver's Edge MC
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$7000
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5/18/2001
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Rebate integral part of transaction
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Conditional credits were posted to my account as soon as they received my phone call. I followed up with a letter and documentation. They have sent it to the merchant bank, so I'm crossing my fingers that mine isn't one the merchant bank decides to fight. Two different CSRs at Citibank have told me that interest will NOT be calculated back to the date of the original credit should the charge be reinstated.
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Citibank MC
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$12598.99
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7/3/2001
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not recieve rebate which is the sole reason for purchase
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