If you are having difficulty accessing MSN Chat, try the following corrective actions. We know of technical difficulties with our current Chat control, and are currently working on a fix. In the meantime, the following should help:
1. Open Internet Explorer.
2. Click on "Tools".
3. Click on "Internet Options".
4. Click on "Settings".
5. Click on "View Objects".
6. Right-click on the "MSN Chat control". If it doesn't say 4.5 then...
7. Click on "Remove".
8. Answer "Yes" to the confirmation pop-up.
9. When you go back to the chat room you will automatically download the latest version of chat.
You may also want to delete your cookies.
1. Open Internet Explorer.
2. Click on "Tools".
3. Click on "Internet Options".
4. Click on "General Tab".
5. Under "Temporary Internet Files", click on "Delete Cookies".
6. Answer "Yes" to the confirmation pop-up.
Open a new instance of Internet Explorer and navigate to your preferred MSN Chat page. Join a chat to trigger a new download of the Chat control.
Some people have had to manually remove the chat control by doing the following..
Go To...
- My Computer
- C Drive
- Windows
- Downloaded Programs
- Find the CHAT CONTROL and RIGHT CLICK on it and select REMOVE
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