All the Grundhoefer apologists will say that service doesn't matter as long as USB builds shareholder value...Frankly, it doesn't seem that USB cares one damn bit for its customers Absolutely right! Service stinks!!

My wife went into a US Bank branch last Friday to make a deposit...She had to wait a long time in line and was offered a "Five Star Service Guarantee" for the inconvenience. I go to the web site to look at her account on Sunday and notice that there has been a five dollar withdrawal from her account title "Ref Service Gurarantee". It turns out that the teller ran the service guarantee through as a debit instead of a credit Another US Bank Rip Off

I just got burnt by the inept service of the new U.S. Bank. After spending an hour and 1/2 on the phone with an employee who could not find my account, she did not transfer money when she said she would and now I have to do the follow-up on overdrafts. U.S. Bank customers beware Another Wells Fiasco

I am a long time USB-Oregon customer with several business accounts, lines of credit, personal accounts and property loans. I am a stock holder. My assesment after merger hell...USB/FB sucks Customer Comments

My wife and I have had it with "the new" US Bank. It's service stinks and we're not willing to ride with its price volatility anymore Customer Service at USB - It stinks

You are right about really p poor service at USB. The bank is now run by the idiots in Minneapolis HATES USB

Service fees whenever, and wherevever possible. Lawsuits for selling customer information. Lawsuits for violating labor laws. What does it take to expose this menace? How does US Bank get away with It?

Walked into one of your branches in a grocery store today only to realize they don't have any employees with a functional brain cell working. Waited in line for five minutes only to be told that my investment account really wasn't part of the same company. No one who worked there had a clue IS ANYBODY HOME????????????

Went from the mega US Bank that could careless about there customers to a small local bank that only has 5 or 6 branches . way better customer service  i did switch banks

Scam...if you deal with the thieves at USBank, for example, a "fee" for you having been taken by depositing the rubber check from Sammy Re: A little warning about offers for your posted items

I have had the misfortune of obtaining a home equity loan from US Bank....I have never had a worse experience with customer service in my life! ....I have spoken to branch staff, 800 number customer service staff, supervisors, a branch manager, the insurance department, the loan department, you name it! I have called, sent faxes, sent letters by mail, nothing works. None of these individuals would take ownership of what should be a simple customer service issue Poor Service from USB!

They no longer care about consumers and customer service is at an all time low. I have heard comments from former Private Banking customers that they no longer can go in to a branch and get the specialized service. And that when they go into a branch that they are referred to an 800 number after they have spent 10 minutes in line only to talk to a teller with attitude. Us Bank insiders have made the comment that it does not matter how a certian action affects the customer just how it affects shareholder value Sorry, I left out the negative

I'm a 20yr customer of U S Bank in Oregon, and I am terminating the relationship. I am tired of no service, I am tired of not getting a straight answer, I am tired of the 800 number run around. I am tired of going into a branch and having a teller say to me " I wouldn't blame you if you took your business elsewhere... I have watched this bank go down hill since the merger and it has not hit bottom yet There is no management

It is a lengthy story but the details are crucial I think to impress the scope of this banks behavior and how it has tore apart our lives. WELCOME TO MY PERSONAL HELL! Never assume anything with US Bank! This is our nightmare

Is the time you are wasting with their "better" rat trap costing you $$$$$? I am furious and they don't care U S Bank class action suit

The following information is a summary of my first-hand experiences with US Bank (now part of Firstar Bank), and my personal opinions based upon those experiences U.S. Bank Gave Me a Five Star Screwing

Don’t ever turn any of your hard earned money over to this sham of a company that calls themselves a bank. They will rob you blind and then tell you that you owe them money US BANK is a scam!!!!

Ever since the takeover I have had problem after problem! US Bank has gone to hell

I used to be a U.S. Bank customer. I left a few years ago. They never did anything wrong to me. I just saw the service was declining and found a community bank that treated me and my money better. That's the difference between U.S. Bank, a souless big corporation that looks out only for its own interests instead of the interests of its customers, and my community bank. Glad I switched banks when I did U.S. Bank could do a whole lot better

US Bancorp has been caught more times the past 6 years engaging in prohibited or illegal activities, it boggles the mind....What's needed is for the public to stand up and send a strong message that they will not tolerate this kind of nonsense any longerUSB Low-Down

I'll tell you what sucks. A bank stealing money from grade schoolers. I called the bank, and was promised they'd put the kids money back. Didn't happen US Bank steals from grade schoolers

We are getting fed up with how they are doing banking today....I am searching for a bank or credit union that ACTUAL Cares about there customer Wanted: A Bank/Credit unit that is not our to get their customer

I agree completely with the postings from "valuable customer" and others on the issue of customer service at US Bank, especially in the "old" US branch system. The service is abysmal, the fees are outrageous, and things just seems to be getting worse What's the deal with USB???

I had the misfortune of calling USBank to resolve a minor problem. The employees were incompetent and rude! I only own a few hundred shares but I'll kiss them goodbye on Monday! Worst Service I've ever seen

I am a long time USBank customer. A loyal customer who was always fairly satisfied with what USBank provided me. But I recently found myself on the recieving end of the Five Star Screw. I never though I would be a victim of my own bank screw u USBank

I wrote two e-pinions on my experience as I tried really, really hard to become a customer.....I was prevented from getting a simple Visa card because US Bank can't interpret a simple credit report correctly....US Bank loses my initial deposit check to open a savings account.....Their lack of service and accountability sealed the deal -- I would never be a US Bank customer neg. poster & (ex-)US Bank Customer

US Bank will now not credit that "cash" deposit to the customer's account till tommorow,after all it was only "cash",have to wait for CASH to clear?? WTF!! And this my dear people is how they F__ked me over and over out of 33.00 a pop in NSF fee's,because that frigging merchant has more authority over "your" account than you do US Bank policy

NO!!! Its new name is U.S. TANK !! U.S. Bank?

US bank has successfully turned a very happy customer into one that loves to tell everyone how much they suck Happy New Year USB, NOT!

usb is a product peddling institution IMHO, nobody cares about the customers. all the professional relationship types are bailing. usb churns thru its employees and customers churn and burn

I'd like for you all to know that the posts concerning the deferred payment and the threats from USB were VERY real, NOT "built up" ... Now I have not talked with everyone who works for USB, but I can state FOR A FACT that Ronnie ? and Jerry Vanderhoff (sp.?) DID threaten to ruin our credit and DID tell us straight out that we were liars, among many other things that were said  Just For The Record...

More than just this newest suit, I assume you're aware of the class action lawsuit filed against USBC for violations of the bankruptcy code relating to improper attempts to get debtors to sign reaffirmation agreements. Seems to me that this outfit does what it wants, when it wants, they way it wants, and then justifies its actions as acceptable business practice  Seems to be a pattern...

What I see on the Internet, the US Bank complaints, does not appear to be related to new (30 days) accounts. Many of these appear to be long-time customers. Maybe US Bank has the legal right to hold deposits for up to 7 days, but that doesn't mean its good business - not when the competition is generally making funds available in 1 business day. And I have seen a couple complaint stories where holds were allegedly placed on direct deposits... that's just plain wrong ! Re: Jerrysworstnitemare.... Rhino

It's getting downright ugly....Since USB isn't providing either stellar customer service or stellar products, is it any wonder that USB has closed six branches in Las Vegas alone in the past four months? USB losing customers

There is no such thing as customer service in the Cincinnati area. USB employees need to get busy and take care of depositors before more of those deposits leave for banks that know how to take care of customers Demise of Customer Service

As a new account holder with this bank I am highly upset and downright pissed off. Next wendsday I will close the account and go back to bank of America even though I dislike them too....I do not forget poor treatment...no wonder their parking lot and lobby is always bare...STRONG SMELL! Re: Consumer Uprising

The worst decision I ever made was to recommend US Bank to my business Whiner Biz Customers

Although I dont like US Bank much this one has to be the worst...Their customer service is rude and not friendly at all Horrible Bank

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