US Bank complaints on the message boards

To think that you are a client of the bank that was supposed to protect your money, which in the end just hogs it up just like king kupa from Super Mario Bro’s back in the 80’s. A better analogy to this bank would be Ferdinand Marcos, stealing and hoarding money from the innocent while they sleep. Their souls be damned USBank = King Kupa

SERVICE PLEASE!!! Oh, wrong bank. Rather than wasting my morning I should have gone straight to Washington Mutual. All I wanted was a simple signiture notorized so with my boss tagging along I thought I'd quickly take care of business at the local branch of my reputable US bank. Wrong.

Following the merger, from a customer standpoint. everythings more expensive, they charge you out the ass, and customer service truly sucks This companys a piece of shit

Just got off the phone with an old High School friend....He said the bank has rolled out a new loan system and he said the loan system does not work. He is predicting massive banker turn over because the new system basicly is a slap in the face to the bankers get out now

Indecisive chicken hearted management, equal opportunity BS, not to mention questionable sales tactics. I think the real clincher though was the way he and his collegues were caught holding the bag once they pulled the rug out from under customer service Valuable customers my ass

I know that we may be tired of hearing of the woes of customer service, but I am just so appalled! Customer Service

Called your customer srevice today because they dinged me "twice" for the same debit card transaction. The skirt answering the call says "sure looks like that what happened, we've been having problems with that exchange, we'll launch an "investigation" then within 10 days could possibly credit your account - the Federal gov't gives us 45 day's though" But, I explain, your double debit could cause my account to be overdrawn. "I'm sorry" That was it Cheap Bastards

These people don't give a f**k about anyone but themselves..Their investment management dept. is the worst run dept. I have ever witnessed.. US BANK -burn in hell Former US BANK customer

Bank products are a common commodity. Bank Service is a precious commodity. Constant upheaval and employee turnover does not lend itself to service. The bank's reputation eventually suffers (which it did) and a 500 star guarantee will not change the minds of people who have waited in lines or waited on hold Here's where Grundy blew it

It is truly sad what has happened to the many small banks--and even the larger ones--that have come under the control of the Grundhofers and their ilk...Mr. Grunhofer's leadership lacks any preceivable sense of quality leadership and smacks of putrid self-interest  Sad

Then the merger came. Most of the people in the branch I had known and worked with for years disappeared. The service started to stink, there were never enough employees to handle the load, and a lot of the new people acted like they could care less if we customers came in or not. So I left. Took all my accounts to a locally-based bank nearby....I don't know who these Grunderhoffer characters are, but I really don't think they know anything about how a bank should be run. From what I've seen they ran this bank into the ground. Too bad poor us bank

USB and Firstar have, without a doubt, the worse customer service and customer relations of any company I have ever dealt with USB Customer Service

I have witnessed disgruntled customers being treated very cavalierly by "customer service". I have been personally abused by the "operational excellence" that has become the standard operational procedure. Many customers, including myself, will leave the bank, as we are stung by "USB culture" USB Customer replies

Based on federal thrift data, US Bank has steadily lost market share in Oregon since 1997...Looks like customers are smarter than the Grunudhofers give them credit. No one wants their money at risk in a stinky bank US Bank losing ground

I've been a US Bank customer for twenty years and wanted to warn any prospective new customers that their customer service, since they were bought out (in 1998?) has steadily declined to the point where it is astoundingly poor Customer warning

You can't go to a branch in another state and make a deposit to your account. The systems won't allow it. More BS from USB! USB Not a National Bank

Who in the F*CK would buy this Piece of SH*T company?.....USB = F*ck the Customer,and you can take that to the Bank

Billion dollar Wall Street pact imminent Executives likely to escape prosecution in settlement USB= FINES, FINES, FINES & MORE FINES

First Bank Child Abuse My daughter is being ripped off by First Bank Rip Off Report

After reading others comments about customer service, let's review where we are: mortgage banking, check card charges, and personal branch service are all suffering. Folks, this is the bread and butter of banking today. If USB cannot keep its existing customers happy, how in the world is it going to grow at any price for the services it renders? The answer is, of course, that if this continues, the bank will have to sell. The only way a bank deserves to grow is by growing the franchise, i.e. customers, and the ony way to do that is by delighting customers. USB lately has a great way of doing the opposite USB in its Present Form must Change

Upper management was caught in lies and half truths at the recent Investor Conference and now most of the top analysts are putting a thumbs down on these SOB's Lies Lies Lies

I too have just recently endured an ordeal with US Bank. It appears (after I had investigated two months worth of bank printouts from the branch) that US Bank didn't credit one of my ATM deposits. Within three days or so of this deposit, a chain of NSF fees built up without my knowledge...I have been on overload with stress talking to every dept, branch manager, and etc under the sun -- and the only thing that the bank is doing for me is making me wait while they take two weeks to run what they call an "missing deposit investigation", in hopes they will find the transaction entered into the ATM machine. I found out that US Bank hires a vendor to do all of their ATM processing to boot!!! Just Another US Bank Complaint

Firstar Bank Complaint No one will return my telephone calls - because they know they are in the wrong My3Cents

Firstar US Bank ripoff Call You the liar, Tear apart your life, Shred your pride...famous 5 Star Service Guarantee BULL Rip Off Report

Screwed Ex US Bank Customer Complain Complain

Upset with US Bank lack of communication Complaints.com

US Bank reported false information to credit bureaus Complaints.Com

Inquiring minds want to know, does size matter? Service stinks. What a legacy.... This is a poorly performing stock from a company that does not value customers Grunthofers-does size matter?

I urge everyone interested to listen to the conf. call. It was the poorest display by Jerry G. of reporting earnings & responding to questions that I have ever heard. He stumbled over the prepared statement like he was reading a foreign language and his answers to questions were vague at best....I don't know what is going on but Jerry G.'s demeanor certainly did not inspire any confidence by me that this bank has the problems of the last few years in the rear view mirror How not to inspire confidence

Maybe Midtown was the ghetto 20 years ago but today the only ghetto is the lobby of this big US bank branch building. It is dingy,unkept, filthy....I never even noticed USB's 5 Star Guarantee until being sent through the glass doors on my way out! Five Star Guarantee Clarification

I was an insider for many years, middle to upper management. In my opinion, this bank will go "no-where". Scandals, wrong-doing, poor employee moral, etc. etc. etc. Just look at the postings over the past month. You'll see that there has not been much positive verbage!!!  My "2" Sence (Cents) Worth

My complaint is in their loan dept. I have two loans with them and both were messed up miserably Customer Service

Announcement came yesterday that about 300 people will be losing their jobs in Milwaukee - Grundy sure loves his outsourcing - never did give employees how much this was going to save his bottom line, but he sure must feel good by offering 1 wk for every year of service especially during these times - what a guy!! Major job loss in Milwaukee

Shame on all of you that let it happen. Shame on all of you who tolerate the corruption. Shame on all of you who work to feed the Grundhofer machine USBank hijacked by Grundhofer bandits

I have switched to a much more customer-oriented bank since and have not had any problems Brand new USB complaint

I opened a checking account at US Bank and they asked for my social security number and I complied. They asked me if I want a credit card and I said, No, and there was no misunderstanding at all. Yet, a short time later, I received a letter that stated in essence that USBank had ordered a credit card for me, in spite of my wishes...I complained to the head office of USBank and they wouldn't even return my calls The complaints just go on and on 

Lets hope their current customers don't compare rates!! No deposits for USB 

Pathetic. At least they are getting what they deserve, finally -- net loss of customers. Customers will eventually figure out how crappy US Bank really is, and they will eventually get fed up and take there business to a real, competent and ethical bank! 5 star guaranteed customer drain 

Here's a link to another story of US Bank's incompetence and lack of 5 star service. The result is a 70+ year old being screwed out of his pension money thanks to US Bank US Bank's GRAND SCREW

I know jerry grundhofer is the product of the slums and has no class, but can't he by now afford to pay someone to help the company project a clean professional image? damn, these schlockey branches are embarassing and they seem to be everywhere. I don't want to admit I'm a customer; I don't want to admit I'm a shareholder Just a question     

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