Complaints and allegations of US Bank unfair overdrafts, ATM charges, credit card fees and poor customer service

Fees complaints:

We have ways of...a few days ago I noted the sudden appearance of a $40 ‘Membership Fee’ charge on our account. Upon inquiry, I was informed that this would be charged annually unless we made at least one charge per year..Way to take care of longterm customers, guys!

Did anyone notice the new fee for rejected checks during processing due to poor quality checks? I have no idea what precentage of checks reject due to poor quality ink or paper, but isn't this going too far? Fees for rejected checks

Big banks face consumer backlash from big fees Market Watch

Outraged By US Bank, U.S. Bank is truly outrageous. About a year ago, they merged with another bank, and at that time they cut almost all of their services. Services they retained remained only with additional banking fees (such as 1.50 to get a mini-statement from an ATM machine, without even seeing a human face!)....These people have lost all sense of customer service Bad Banks

I hear that US Bank is charging its customers $5 for replacement debit cards....If this IS true, I need to find out who the a**hole is that decided to start this charge and have a few words with him/her as a customer Charging for Debit Cards?

Closing an Account Can Be a Real Hassle; This is about a very unpleasant experience with U.S. Bank in the Portland, Oregon area. While the problem I'm having has not seriously damaged me it has been very frustrating and I have yet to resolve it Bad Banks

Being a stockholder, and a customer of the former Firstar, I find it disheartening how they treat long time customers. There is no value placed on this relationship other than the fees Those outrageuos fees

This sums up customer frustration with a system intentionally designed to screw them out of fees This sums up customer frustration

This is the 3rd time that the information given to me from a Customer Service representative from US Bank has caused me problems with my loan account.Why should I pay 7.50 for a check over the phone fee and a late fee? Complaints.Com

US Bancorp - 5.00 per day charge for overdraft, change for phone calls, live teller use. Surely this is not an ethical way to do business? Complaints.Com

They're charging me an extra $10/day for it. I was like well, if I had an extra 350 laying around, don't you think I'd deposit it? Why do they have to charge me that much?? US BANK SUCKS. Damn corporate banks, looking for any way to take my money DairyLand

I dunno about USBank.....the only thing I'm ticked off about is that they have fees for every darn thing ever invented and keep adding more DSL Reports

It does not mean much but I have closed all accounts with US Bank and I hope they get hammered: They have been burying a 2% foreign exchange fee in all my transactions overseas. Never disclosed this to me

We recieved $200 in overdraft charges due to tricky bank posting (since we started an online account we have been good about knowing how much we have in the account, and I swear up and down that they post items in a way that sets their customers up for overdrafts, damn that was and expensive couple of cups of coffee! I hate US Bank) Hip Mama

USB recently began charging $2.00 every time you call the bank for account inquiries...Five star customer guarantee goes to five star customer gouging! $2.00 undisclosed service fee

After Star bank took over, they slapped a 90 dollar fee on there every year whether I use it or not. I said, O.K. then if you want to jerk me around and charge me for lending me money at a rate I assume is already profitable to you, then just close the friggin line? They said they could do that for a $250 penalty for closing the account before some five year term. The five year hostage clause was not part of my original deal. Anyway, all fees aside, how can they do business this way? I'm so pissed.... 

Students, staff give their two cents worth about ATM fees; The fee that US Bank ATMs charge its non-customer users seemed to be the largest issue in student and staff input The Daily Washington EDU

U.S. Bank 'following industry,' adds ATM fee on campus. U.S. Bank, the bank that services all campus ATMs, added a surcharge to some transactions. Non- U.S. Bank customers are now charged $1.50 to withdraw money from any of the ATMs on campus. "I think it sucks!" The Online Daily

US Bancorp Dba US Bank ripoff! Illegal overdraft Rip Off Report 

Time for a US Bank Class Action Lawsuit? The Complaint Station

Credit Cards: 

Conoco Visa Gold Card issued by US Bank consumer reviews Card Offers

US Bank Platinum Visa Card consumer reviews Card Offers

An Albertson's customer experience with her US Bank Visa card: "US Bank --- their customer service is lousy and they refused to help me when it should have been their responsibility" Complaint Center

Kroger and U S Bank Visa Card reward program: "The bank said that the rewards program had been discontinued ....The incentive is that both companies would receive a lot of bottom line benefits by the cancellation...every Kroger Visa Card customer would have some loss" Credit Card Goodies: I Heard It On The Grapevine

Warning to all of my fellow bikers: DO NOT get a Harley US Bank Harley Card in Fargo: "I think Harley Davidson should think longer and harder about just what kind of companies are representing them" Harley Charge Card

"US Bank Visa" Simple mistake or moneymaking scam? U Speak Out  

Credit card client parries rate hike:"...none other than US Bancorp. Waitaminnit. A credit issuer blames activity in one's file for a major interest-rate hike, and that issuer is itself responsible for a quarter of all inquiries?" LAZARUS AT LARGE

US Bank Credit - I misplaced my cc statment from USBank. I called to find when it was due, which was Dec 8th. Called back the day it was due and paid it over the phone. Found my statement and seen a late fee on it Credit Boards

US Bank Turfed me!!, with a 680 score!! Credit Boards

US Bank - Doubled my interest rate on Visa for no reason - from 8% to nearly 16% - I got NOWHERE with these people and will be switching my account soon but advise anyone who is even thinking about opening an account or obtaining a loan- NOT TO USE US BANK! In my opinion, they do not care about taking care of there customers. You are just a dollar sign to them Complaints.Com

06/22/04 Hm, credit card late fee. This despite sending a check two days after I received the bill. I call to get it reversed, and they claim "Mail time is 7 to 10 business days". Here's a hint, then, U.S. Bank: don't send bills so that people receive them less than 10 business days before the bill is due. You buttmunches  Personal Diary 

US BANK VISA - Complaint: These people are unbelievable!! Bad Credit Cards

USDA says bank errors stalled IMPAC service - Vendors rejected U.S. Bank-issued IMPAC cards when Agriculture users tried to buy supplies, department officials say. Overbilling was partly to blame. Accounting errors and a computer glitch by the provider of its IMPAC credit cards left Agriculture Department employees without use of their cards for three days GNC

More complaints here: US Bank, WorldPerks and Northwest Air

More information: 

Retailers Say Banks Mislead Consumers on Debit Card Fees PR Newswire

U.S. bank profits rising - this message brought to you by a $30 fee on your account and a 25 percent increase to your credit-card interest rate  Fark

U.S. Bancorp income rises 13% on higher fees Credit and debit cards were among the more profitable bank activities, with fees contributing 11.5 percent more to the bank's income than last year, for a total of $300.6 million The Business Journal

Soaring Interest Compounds Credit Card Pain for Millions - Changing the terms - US Bank sent a letter that it planned to raise the card's rate to 20.21 percent, nearly quadrupling the existing rate of 5.25 percent. "I wasn't late, and I didn't go over the credit limit, and I didn't write bad checks,"... A representative of US Bank told him he was using too much of his available credit. He eventually persuaded the bank to restore the original rate, but the bank closed the account Editorial-Ene

Beware of Hidden Card Fees - USBank Visa, Citibank MasterCard and Chase MasterCard all charge a 2% foreign transaction fee. Cash advance fees seem to top out at 4%. These fees are charged in addition to the 2% foreign transaction fees. The clear message here -- check your credit card fees before you go overseas." Ticked .Com

Don't Count on Banks To Pay Bills on Time: ...took out a loan with U.S. Bank 3 years ago. The manager at the bank talked me into getting the payments automatically deducted and I relied on them just to take care of it so I wouldn't have to deal with making a payment. Gibson already had a checking account at U.S.Bank so had the money taken directly from it each month.  Recently tried online banking a couple of weeks ago and just happen to come across it by accident. AND WHAT'D YOU FIND OUT? I've been paying late charges for almost 2 and half years 12 WKRC Cincinatti

U.S. Bank has quietly pared back its debit-card rewards program, slashing its cash rebate to 0.25 percent from up to 1 percent in the wake of a big legal settlement that cut the fees merchants pay for certain debit-card transactions Credit Cards Magazine

Lawsuit alleges banks fix ATM fees CNN Money  

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